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Solutions: Motor Manufacturing

Coview provides an outstanding opportunity to prestige car manufacturers and dealerships. Using the system, manufacturers and/or dealers are able to introduce an unrivalled customer service and sales support facility.
 

Using Coview it is possible to maintain that crucial link with your customers with the primary aim of sustaining customer loyalty.

The Coview Advantage

Upon the purchase of a car, the dealer provides the customer with access to its website whereupon the customer may run the easy step catalogue download. This installs a manufacturer or dealer badged icon on the customers desktop. It becomes the customers primary point of access to the dealer/manufacturer.

Once complete the customer is given access to a range of important, general and customer specific documents and information (registration documents, hire purchase agreement, electronic manuals,  instruction dvd, service details etc.), all accessed though the customers local catalogue which is held on his desktop.

Through the direct communication channel the dealer is now able to maintain all documents in their most current version. They are able to update service records or provide reminders for scheduled service due, extended warranty renewals, recall information etc.   The messaging facility automatically alerts the customer to all reminders, updates and changes.

This channel also presents the dealer with the exciting prospect of discreet target marketing directly to each customer. Send invitations to events, inform them of new vehicles and offers, keep them fully informed of the brand.

In addition, the desktop icon provides the customer with a user friendly single point of access to contact or access the dealer/manufacturer through the website, email and customer service desks via VoIP (Skype etc)

Using Coview it is possible to maintain that crucial link with your customers with the primary aim of sustaining customer loyalty. It improves your service to them, keeping them fully updated on all information in respect of their vehicle. It also provides a unique sales and marketing opportunity so that customers are provided with the right information at the right time in order to support the purchase of their next vehicle.